The Harkey Blog

Friday, September 29, 2006

musings about a recent trip to the dr

A couple of days ago, I went to the pediatric clinic because Maitlyn hurt her foot in a "playground incident". (That's the wording that was on the slip.) She's fine, but I just wanted to ponder a couple of things about my experience.

#1--There was a television in the waiting room. The show that was on was probably fine for an older elementary child, but was not appropriate for my younger children. I'm not saying it had foul language or nudity or anything like that. The subject matter was just too mature for them to understand. Additionally, the American Academy of Pediatrics recommends NO television at all for children under 2 years of age and a 2 hour limit for those older than 2. So, why would they have a TV in their waiting room? Doesn't that go against the recommendations of their own professional association?

#2--Picture this with me. I have 3 children. The oldest one has a hurt foot. She cannot put weight on the foot, so she is hopping everywhere. She is holding onto me for balance. She's only 5, so she is not particularly good at hopping for long distances or even standing on one foot for an extended period of time. I also have a rather active 3 year old who likes to run circles around me where ever I go. Her movements are hard to predict and she "cuts me off" many times a day. Then I have a baby in a car seat. Have you ever carried one of these things? First of all, they are heavy. Second of all, carrying a car seat is a completely unnatural movement. It is very awkward.

So, when we are called back to the examining room, I am carrying a baby in a car seat, trying to corral an active 3 year old who is running circles around me AND supporting a 5 year old who is hopping on 1 foot. Things are a little dicey. It strikes me as odd that the nurse (or anyone else for that matter) did not offer to help us get to our room, or even get through the door for that matter. I clearly needed help. Someone could have carried Amelia in her car seat or helped Maitlyn to hop to the scale and then the examining room. After thinking about it, I wondered, is there some sort of liability issue here? Are the nurses and other staff prohibited from carrying a baby to a room or touching a hurt child to help her hop along? I don't know. If liability is not the issue, then is it just that the nurse did not care that we needed help? Isn't a big part of the medical field helping people? Anyway, we made it through. No one helped. Only once did someone even hold the door for us--and that was just part of the standard procedure of being escorted from the waiting room to the scale. It was interesting.

4 Comments:

  • You should TOTALLY find someone there to ask about your experience. It could be a liability issue or it could be they just aren't up on the customer service since they clearly don't have any problems maintaining enough clients....hhhmmm?

    By Blogger Heidi , at 2:33 PM  

  • Are you going to a different pediatrician or have they added a TV? The nurses on the sick side are never as friendly or helpful. I've felt the same way before. They stand there with a scowl tapping their foot while you're trying to get your small child undressed to be weighed while your other children are crying, pulling on your leg and eating dirty kleenex out of the trash. They must not be moms.

    By Blogger Sarah, at 11:49 AM  

  • elise- this is cindy, but today, you can call me jlo. that is a disappointing experience, and a VERY funny image that you just put in my head. :-) i'm learning thru jason that a lot of people in the medical field are bitter and burnt out and unwilling to go the extra mile, so maybe that's what happened, but i won't jump the gun on that. who knows. i did have an unrelated question for you- are amy's pics ready to be viewed? if so, where would i go to do that? i'm dying to see them. :-) hope you're having a great week!

    By Blogger jlo, at 7:30 AM  

  • The pics are not quite ready yet. Brett was shooting Aspens in CO all week, so he was delayed in getting them done. The raw pics I saw were fabulous, though. He will send out a link to all the guests (that we know emails for) as soon as they are done. Thanks for asking.

    By Blogger Elise, at 3:24 PM  

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